Terms and conditions
# Terms and Conditions
**Last Updated: [Month Day, 2026]**
## 1. Agreement to Terms
These Terms and Conditions (“Terms”) govern your use of the website and services provided by **Southland Residential, LLC** (“Company,” “we,” “our,” or “us”).
By accessing this website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
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## 2. Services
Southland Residential, LLC provides residential property and related home services as described on our website.
All services are subject to availability, scheduling, site conditions, and acceptance by the Company.
We reserve the right to refuse service at our discretion.
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## 3. Estimates & Pricing
Any estimates or quotes provided:
* Are based on information available at the time
* May change due to site conditions, additional labor, materials, or requested service modifications
* Are valid only for the time period stated in the estimate
Final pricing may vary if project scope changes.
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## 4. Scheduling & Appointments
Customers agree to provide reasonable access to the service location at the scheduled time.
Failure to provide access, excessive delays, or last-minute cancellations may result in rescheduling fees or cancellation charges.
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## 5. Payments
Payment terms will be outlined in your estimate, invoice, or service agreement.
Southland Residential, LLC reserves the right to:
* Require deposits prior to service
* Suspend or refuse services for unpaid balances
* Charge applicable late fees where permitted by law
Customer agrees to pay all invoiced amounts in accordance with stated payment terms.
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## 6. Cancellations & Refunds
Cancellation policies may vary depending on the service provided.
Completed services are generally non-refundable. Refunds or adjustments, if any, are issued at the sole discretion of Southland Residential, LLC.
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## 7. Customer Responsibilities
Customers agree to:
* Provide accurate information
* Ensure safe and reasonable access to the property
* Secure pets and remove hazards prior to service
* Inform us of known risks or property concerns
Southland Residential, LLC is not responsible for delays or damages resulting from unsafe or undisclosed conditions.
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## 8. Communications Consent
By contacting Southland Residential, LLC or submitting information through our website, you consent to receive communications including:
* Phone calls
* Emails
* Text messages (SMS/MMS)
* Appointment reminders and service notifications
Message and data rates may apply. You may opt out of marketing messages at any time.
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## 9. Website Use
You agree not to:
* Use the website for unlawful purposes
* Attempt unauthorized access to systems or data
* Interfere with website functionality
* Copy or reproduce website content without permission
We reserve the right to restrict access for violations of these Terms.
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## 10. Intellectual Property
All website content, including text, graphics, logos, images, and branding, is the property of Southland Residential, LLC and may not be reproduced or used without written permission.
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## 11. Limitation of Liability
To the fullest extent permitted by law, Southland Residential, LLC shall not be liable for:
* Indirect or consequential damages
* Loss of data, profits, or business opportunities
* Delays caused by weather, suppliers, or circumstances beyond our control
Total liability, if any, shall not exceed the amount paid for the specific service giving rise to the claim.
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## 12. Warranties & Service Results
Unless expressly stated in writing:
* Services are provided “as is”
* No guarantees are made regarding specific outcomes or long-term results
* Normal wear, environmental factors, or pre-existing conditions may affect results
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## 13. Third-Party Links
Our website may contain links to third-party websites. Southland Residential, LLC is not responsible for third-party content, policies, or practices.
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## 14. Indemnification
You agree to indemnify and hold harmless Southland Residential, LLC from any claims, damages, or expenses arising from misuse of the website or violation of these Terms.
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## 15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.
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## 16. Changes to Terms
Southland Residential, LLC reserves the right to modify these Terms at any time. Updated versions will be posted on this page with a revised effective date.
Continued use of the website or services constitutes acceptance of updated Terms.
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## 17. Contact Information
For questions regarding these Terms and Conditions, contact:
**Southland Residential, LLC**
145 Riverwood Drive Franklin, TN 37069
john.clarke@southlandgrillcleaning.com
john.clarke@southlandgrillcleaning.com
southlandgrillcleaning.com
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