# Privacy Policy
**Last Updated: February 26, 2026]**
SMS Policy: By signing up via text, you agree to receive recurring automated marketing messages, including cart reminders, at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. Message frequency varies. Msg & data rates may apply. If you wish to join again, you can sign up as you did the first time, and we will start sending SMS messages to you again. For help or more information, reply "HELP" to any of our messages. Your information will not be shared. By submitting, you agree to our Privacy Policy seen and reviewable on this page. By providing your mobile phone number, you agree to receive SMS (short message service) communication. Our website or any websites associated with our website, we consider the privacy of our visitors to be extremely important. If you require any more information or have any questions about our privacy policy, please feel free to contact us. Our website or any websites associated with our website, we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by our website, or any websites associated with it and how we use it.
## 1. Introduction
**Southland Residential, LLC** (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, or using our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By using our website, you consent to the practices described in this Privacy Policy.
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## 2. Information We Collect
We may collect the following types of information:
### Personal Information
Information you voluntarily provide, including:
* Name
* Phone number
* Email address
* Mailing or service address
* Business information
* Any information submitted through forms, chat, email, or messaging
### Automatically Collected Information
When you visit our website, we may automatically collect:
* IP address
* Browser type and device information
* Pages visited and time spent on site
* Referral sources
* Cookies and tracking data
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## 3. How We Use Your Information
We use collected information to:
* Respond to inquiries and provide services
* Communicate via phone, email, SMS, or other messaging platforms
* Schedule appointments or provide estimates
* Improve website performance and customer experience
* Send service updates, reminders, or marketing communications
* Maintain internal business records
* Comply with legal obligations
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## 4. Communications & Messaging Consent
By submitting your contact information through our website or communicating with us, you consent to receive communications from **Southland Residential, LLC**, including:
* Calls
* Text messages (SMS/MMS)
* Emails
* Automated reminders or follow-ups
Message and data rates may apply.
You may opt out of marketing communications at any time by replying **STOP** to text messages or contacting us directly.
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## 5. Cookies & Tracking Technologies
We may use cookies, pixels, and similar tracking technologies to:
* Analyze website traffic
* Improve advertising performance
* Measure marketing effectiveness
* Customize user experience
Third-party services such as analytics or advertising platforms may also use cookies according to their own privacy policies.
You may disable cookies through your browser settings.
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## 6. Third-Party Services
We may use trusted third-party platforms to operate our business, including:
* Customer relationship management (CRM) systems
* Payment processors
* Scheduling software
* Marketing and analytics providers
* Communication platforms
These providers only receive information necessary to perform services on our behalf.
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## 7. Information Sharing
**Southland Residential, LLC** does **not sell personal information**.
We may share information only:
* With service providers assisting business operations
* When required by law or legal process
* To protect rights, safety, or property
* During business transfers such as merger or sale
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## 8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or electronic storage method is completely secure.
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## 9. Your Privacy Rights
Depending on your location, you may have rights to:
* Request access to personal data
* Request correction or deletion
* Opt out of marketing communications
* Request information about collected data
To exercise privacy rights, contact us using the information below.
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## 10. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
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## 11. Children’s Privacy
Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.
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## 12. External Links
Our website may contain links to third-party websites. **Southland Residential, LLC** is not responsible for the privacy practices or content of those websites.
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## 13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
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## 14. Contact Information
If you have questions about this Privacy Policy or your personal information, contact:
**Southland Residential, LLC**
145 Riverwood Drive Franklin, TN 37069
john.clarke@southlandgrillcleaning.com
615-920-4844
southlandgrillcleaning.com
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